Shipping charges

Thoughtfully Crafted, Delivered with Care

At Kanelle, every piece we create is a reflection of the elegance and individuality that defines our community. Our shipping policy is crafted with the same attention to detail, ensuring that your shopping experience is as personal and effortless as possible—whether you’re receiving your pieces within India or around the globe.

From Our Studio to You

Every order is meticulously handcrafted at our studio in New Delhi, India, before it makes its journey to you. Once your order is placed, you’ll receive a confirmation email immediately. When your bespoke piece is ready and dispatched, we’ll send you a tracking number to monitor the journey of your order via our trusted shipping partners.

Domestic Shipping (India)

Complimentary Shipping for Pre-Paid Orders: We are delighted to offer FREE shipping on all pre-paid orders across India. As we craft each piece with care, it typically takes 10-12 business days for dispatch. Once dispatched, your Kanelle piece should arrive within 3-5 business days.

Cash on Delivery (COD) Option: Though our website does not feature a COD option by default, we are happy to accommodate your preference on request only if it is absolutely essential for your order. A flat shipping fee of Rs 250 would be charged for this service. Just contact us at +91 9810507894 or email support@kanelle-online.com, and we’ll assist you with the process. 

International Shipping (Worldwide)

Shipping Cost Included in Product Price: For our international customers, we’ve made it simple—shipping is already included in the price of your chosen piece, so there are no unexpected fees upon delivery. The price you see is all you pay.

Tailored Delivery Solutions: We partner with India's top logistics companies to ensure your orders are delivered with care. If your location is outside their coverage, we will personally get in touch to arrange alternative delivery options, ensuring your Kanelle piece reaches you safely.

Global Dispatch & Delivery Timelines: Your order takes approximately 12-14 business days for dispatch. Once shipped, you can expect delivery within 5-6 business days. However, due to unforeseen factors like weather conditions or logistics delays, delivery timelines may vary. However, we will make sure to keep you updated on the status of your order.

Customs & Import Responsibilities: We aim to make the international shipping process seamless; however, Kanelle cannot be responsible for delays caused by customs or other governmental procedures in your destination country. 

Reach Out Anytime: At Kanelle, we’re here to make your experience effortless and personal. If you have any questions or need assistance with your order, please don’t hesitate to contact us at support@kanelle-online.com or reach us at +91 9810507894. We’ll be delighted to help you.